Founder
Cloud House IT
A technology business covering professional websites, managed IT, Microsoft 365, automation and practical AI solutions.
Technology • Service Delivery • Business
Paul England
I’ve spent my career making technology work for people and businesses.
I’m an experienced enterprise technology and service-delivery professional, as well as the founder of Cloud House IT.
My background spans Microsoft 365, cloud services, migrations, end-user computing, technical support and service delivery. I now bring that experience into practical website, IT, automation and AI projects for businesses that want technology to make things simpler.
Enterprise experience. Independent thinking.
I’ve worked across enterprise, financial-services, public-sector, professional-services and managed-service environments, supporting business-critical technology, service delivery and large-scale change.
That experience has shaped how I approach technology today: understand the requirement, keep responsibilities clear, communicate properly, avoid unnecessary complexity and remain honest about what a solution can and cannot do.
Cloud House IT is the next stage of that journey, combining established technology experience with websites, managed services, automation and practical uses of AI.
01
Enterprise Technology
Experience supporting complex Microsoft, cloud, migration, end-user and identity environments.
02
Service Delivery
Experience coordinating technology services, stakeholder requirements, support responsibilities and operational outcomes.
03
Building Something Independent
Developing Cloud House IT and a growing collection of practical technology services and projects.
Experience
Built through real enterprise environments.
My career has involved service delivery, technical support and technology projects across organisations where reliability, security, access control, stakeholder communication and clear ownership genuinely matter.
Selected organisations and environments
- NTT DATA
- Lloyd’s of London
- UBS
- Nationwide Building Society
- Ministry of Housing, Communities and Local Government
- GS1 UK
- DLA Piper
- British Red Cross
- Avis Budget Group
- Schneider Electric
Organisation names are included solely to provide professional career context. No endorsement or current commercial relationship is implied.
Experience areas
Service Delivery
Coordinating technology services, stakeholder expectations and reliable operational outcomes.
Microsoft 365
Microsoft 365, Exchange, Teams, SharePoint and OneDrive administration and support.
Migrations and Change
Supporting users, devices and services through tenant, email, desktop and platform migrations.
End-User Computing
Windows, Intune, Autopilot, device deployment, virtual desktops and user support.
Identity and Access
Entra ID, Active Directory, permissions, MFA and access troubleshooting.
Technical Support
Structured troubleshooting, documentation, supplier coordination and clear user communication.
Selected career context
2025–2026
Service Delivery Manager
Service delivery and operational support within a large-scale Microsoft tenant and device migration programme, covering identities, devices, Intune, Autopilot, stakeholder requirements and post-migration support.
2024–2025
Technology support within the Lloyd’s of London environment
User support, identity, devices, virtual desktops and day-to-day business technology assistance.
2021–2024
Enterprise migration and deployment projects
Exchange Online, tenant migration, Zscaler, CrowdStrike and Windows 11 support.
2020–2021
UBS migration-project support
Large-scale laptop, Citrix and Microsoft 365 migration support in a major financial-services environment.
2019
Nationwide Building Society
Teams, SharePoint, OneDrive, security policy and migration-related work.
2018–2019
UK government technology environment
Microsoft 365, Azure, Intune, Exchange, device management and escalated support.
What I’m Building
Turning experience into practical technology.
Alongside enterprise technology work, I’m developing Cloud House IT and a small number of carefully chosen projects that combine technology, business and practical problem solving.
Customer Websites
Building clear, professional websites with structured enquiry journeys, managed hosting and ongoing Website Care.
Practical Automation
Exploring ways to reduce repetitive administration, organise information and improve routine business processes.
AI-Assisted Projects
Developing practical AI uses that focus on genuine outcomes rather than adding AI for appearance.
Approach
Technology without theatre.
I like useful technology, but I’m not interested in making something more complicated simply to make it sound impressive.
My approach is to understand the problem, define the responsibilities, choose the simplest workable solution and communicate clearly throughout.
1
Understand the real requirement
Start with the people, process and desired outcome before choosing technology.
2
Be honest about the boundaries
Avoid pretending that every tool, platform or idea can solve every problem.
3
Keep it understandable
Explain decisions in plain English and make ownership clear.
4
Build for continued use
Consider what happens after launch, including support, management and future change.
Outside Work
There’s more to life than a ticket queue.
Away from work, I enjoy padel, technology projects, new business ideas and learning by building things rather than only reading about them.
I’m naturally curious about how organisations work, where unnecessary friction appears and whether a sensible use of technology can improve it.
Contact
Get in touch.
For Cloud House IT, websites, managed IT, Microsoft 365, automation or AI enquiries, contact Cloud House IT directly.
For professional introductions or matters relating specifically to me, you can also email me personally.